PETINAI

Support & contact

Questions before or after setup.

Find answers to common questions about mounting, networking, power and care, or send a message and the team will reply during working hours.

Phone18668551699Mr. ShiEmailshizhonglei@petinai.netReplies during working hours
AddressRoom 609, Tower C, Zhongti City, Jiangbei District, Ningbo, Zhejiang, China
HoursMonday to Friday, 9:00 – 18:00 (GMT+8)
Product manual (PDF)Specifications, installation and care for all models.

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FAQ

Before you install.

If your question is not here, send a message above or call during working hours.

Installation depends on the model: PB-H10 series feeders hang from a branch, bracket or pole, JY-HD001 mounts to a wall, and JY-HD002 mounts on a trunk or post. Each box includes the matching mount; keep the camera side clear of leaves and branches.